Note to our valued customers from
Jason Payne Plumbing & Heating Inc. & Jason Payne Septic Services
As the corona-virus (COVID-19) continues to disrupt all of our daily lives, JPH Inc. & JPS Inc. wants to assure our customers that we are taking steps to help our employees and clients stay safe and healthy.
We are here, open and working while practicing all social distancing and protocols to best serve your needs.
We are in exceptional difficult times here in our great nation and community. At JPH Inc. we have been serving our community through many years of experience and we are ready to serve the needs of our customers and team members, during these challenging times, while doing our best to protect the health of our community. Safety is our main priority at this time. We will remain open during this time of social distancing, while practicing all protocols. If you’re experiencing problems with your Plumbing, Sewer or Septic systems, you can count on us to make the appropriate repairs or recommendation.
Please review our plan to address your concerns and answer questions that you may be asking. Below is the process moving forward until further notice.
If you need service, please call our main line at 631-276-4759. Emergency services are is still available. Our office staff are working from home and they may return your calls from a line that you may not recognize.
Contact us via email at email@example.com or through our website: http://www.jph-inc.com / https://www.jp-septic.com
We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have fever, or are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
Service Call Precautions
We are open and running for all service calls for both plumbing & septic services. We want to be available for any emergency service while keeping our clients and customers safe and comfortable at home. We also have taken precautions to protect our team members and make sure they stay healthy as well. When you call in, you will be asked if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know this so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need.
In many cases we will be able to troubleshoot problems and equipment from outside, in a crawl space, or in attics, basements and grounds with minimal face to face contact. All protocols regarding COVID-19 will be followed to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call. You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. Boilers, Naviens and Radiant Heat Systems. We ask that you work with us so that we may provide the services needed.
Service and Seasonal Calls
We will be running service and seasonal calls during this time. If you are scheduled already, we plan to come, but you can always reschedule so please let us know. We will call before coming to go over any precautions. As mentioned before, most seasonal work is done outside with minimal contact. Service calls requiring us to go into a home will be done while complying with all COVID -19 protocols. Obtaining signatures will be suspended at this time. Signatures for approval of work or payment via phone or tablet will be discontinued and only be completed via email from your devise with e-signatures as required.
Measures regarding our team to be aware of
Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers. Our guys already work in isolation for most of the day and are not exposed to large groups during work.
Jason Payne Plumbing & Heating Inc.& Jason Payne Septic Services
We are working diligently in accordance with State, City or CDC recommendations. We sincerely appreciate our clients and team members here at JPH Inc. and JPS Inc. and understand the value of protocols to stop the spread of this virus so that our community and employees are safe and well. We are confident that as a community we will be able to overcome this predicament and hopeful be able to return to our daily lives once again.
We are grateful for all our customers for their understanding, support and confidence.
Jason & Diana Payne
Jason Payne Plumbing & Heating Inc.
Jason Payne Septic Services Inc.